What you will learn from this webinar
- how to monitor online conversations in real-time, using various tools
- how to devise clear guidelines to ensure a consistent approach to your responses and interactions with customers
- which steps to take in order to mitigate any fallout from a PR crisis
How this webinar can help your tourism business
Gain an understanding of the importance of responding to clients’ needs in a timely manner – something that has become a necessity in the digital world due to the rapid growth of social media. Furthermore, discover how to use customer feedback services to deliver high levels of client satisfaction in a cost-efficient manner, helping your business gain an advantage over competitors.