The European Regulators Group for Postal Services (ERGP) is an advisory group to the European Commission. Its main objective is to help consolidate the internal postal services market and ensure consistent application of relevant legislation. To achieve these objectives, ERGP facilitates cooperation between the independent National Regulatory Authorities (NRAs) and between them and the Commission.
News & Updates
ERGP workshop: 'Vulnerable users in the postal world: Who? Which needs? What’s next?'
20 June 2024 in Vienna, hosted by RTR.Telekom.Post from 14:00 to 17:00 (CEST).
Previous
Call for input on the ERGP Work Programme 2025
Press release: 25th ERGP Plenary Meeting in Bucharest, 24 November 2023
Press release: Open workshop on users’ awareness of environmental sustainability, 23 November 2023
ERGP Open workshop on environmental sustainability, 23 November 2023.
Press release: ERGP Stakeholders Forum 27, Sept 2023
Press release: 24th ERGP Plenary Meeting, 23 June 2023
Call for input regarding ERGP Work Programme 2024
Press release: 23rd ERGP Plenary Meeting in Barcelona, 25 November 2022
Press release: 3rd ERGP stakeholders forum, 30 September 2022
Press release: 22nd ERGP Plenary & Workshop in Madrid, 1 July 2022
ERGP adopted a position paper on 26 April 2022 on the European Commission report on the application of the Postal Services Directive
Press release: 21st ERGP Plenary in Athens, 26 November 2021
Membership
The European Regulators Group for Postal Services (ERGP) is composed of NRAs from EU countries. The Commission, the European Free Trade Association (EFTA) Surveillance Authority, NRAs from European Economic Area countries (Norway, Iceland and Liechtenstein) and EU candidate countries participate as observers to the group.
Participation takes place at the level of heads of the NRAs and the chair is elected from the membership. The Commission provides the secretariat to the group.
- ERGP members' area (login required)
- List of National Regulatory Authorities (NRAs)
Contact
ERGP can be contacted via grow-ergp
ec [dot] europa [dot] eu
Expert groups
The ERGP work programme for 2023 was adopted during the ERGP plenary on 25 November 2022.
The work programme is organised based on the 3 strategic pillars of the medium term strategy 2023-2025
- Strategic pillar I – revisiting the postal sector and its regulatory framework in the light of environmental sustainability and digitalisation
- Strategic pillar II – promoting a competitive EU postal single market in the context of rising e-commerce deliveries
- Strategic pillar III – empowering end-users and ensuring a user oriented universal service
According to the medium term strategy, in all activities stemming from strategic pillars I, II and III, ERGP will focus on
- providing proactive and forward-looking support and advice to the European Commission
- refocusing the objectives of the regulatory framework following the greenfield approach
- continue reflecting specificities of the letter mail segment as part of the postal sector
- empowering the end-users ensuring their ability to make an informed choice and benefit from changing business models while being protected in a volatile economic environment
- enhanced engagement with relevant stakeholders and international organisations
- efficiency
The implementation of the 2023 work programme is entrusted to ERGP work groups, composed of experts from national regulatory authorities.
Access and Interoperability Work Group
- ERGP report on exploring the sustainability of the USO
Consumers and Market Indicators Work Group
- ERGP report on postal core indicators
- ERGP report on Quality of Service, consumer protection and complaints handling
Cross Border Parcel Delivery Work Group
- ERGP report on the application and implementation of the Cross-Border Parcel Regulation
Regulatory Framework Work Group
- ERGP report on the future powers of the NRAs
- ERGP report on the future needs of the USO
- ERGP report on the effects of modernisation/adaptations of the universal service
Sustainability Work Group
- ERGP report on practices for environmental sustainability in the postal sector
Meetings, documents and consultations
Since it was established, the ERGP has played an important role in postal reform and oversight. Comprehensive information about the ERGP meetings and publications is available here.
| Date | More information | Documents |
|---|---|---|
| 23 November 2023 | Public workshop on environmental sustainability See the ERGP PL II (23) 43 Press Release and agenda | Presentation on sustainable e-commerce - Els Bruggeman Presentation the postal sector and the environment - Peter Dunn Overview of the Workshop on users awareness towards environmental sustainability Smartdrop - The road to sustainable delivery - E. della Faille SAMEDAY - Users awareness of environmental sustainability Wien Box - an innovative approach to city logistics of the future - S. Tichacek |
| 23-24 November 2023 | 25th ERGP Plenary and public workshop in Bucharest | Press release on the 25th ERGP Plenary Meeting Open workshop on users’ awareness of environmental sustainability ERGP PL II (23) ERGP Work Programme 2024 final ERGP PL II (23) 6 Report on the powers of the NRAs ERGP PL II (23) 12 ERGP report on practices for environmental sustainability in the postal sector ERGP PL II (23) 9 ERGP report on quality of service consumer protection and complaint handling ERGP Report on core indicators for monitoring the European postal market |
| 27 September 2023 | 4th ERGP stakeholders forum, Brussels | Press release on the 4th ERGP stakeholders forum, 27 September 2023 I.2-Line Theil Elikofer Presentation ERGP Stakeholder Forum I.3.Bruck Manuela ERGP Stakeholder Forum I.4-Jose Anson Brussels27Sept_MailVolumesDeclines III.1.ERGP_27092023_HolgerWinklbauer_final_for distribution III.2-Jose Anson Brussels27Sept_InternationalPostalExchanges III.4.ERGP-Forum-Sept2023-eBay IV.2.ERGP_StakeholderForum_27September2023_UNI_Europa |
23 June 2023
| 24th ERGP Plenary and internal workshop in Larnaca | Press release on 24th ERGP Plenary Meeting ERGP PLI (23) 13 Report on the application of the Cross-Border Parcel Regulation ERGP PLI (23) 7 Report on the future needs of the USO ERGP PL I (23) 11 Report on exploring the sustainability of the USO |
| 24-25 November 2022 | 23rd ERGP Plenary and public workshop in Barcelona | |
| 30 September 2022 | 3rd ERGP stakeholders forum | Press release on the 3rd ERGP stakeholders forum, 30 September 2022 FratiniVergano – Alessandra Fratini |
| 01 July 2022 | The European Regulators Group for Postal Services (ERGP) held its first Plenary meeting for 2022, under the chairmanship of Prof. Dr. Mariano Bacigalupo Saggese, Member of the Board of Directors of the Spanish Comisión Nacional de los Mercados y la Competencia, supported by the Vice-Chairs Dr. Spyros Pantelis, Vice-President of the Hellenic Telecommunications and Post Commission (EETT), and Mr Petros Galides, Deputy Commissioner of Electronic Communications and Postal Regulation (OCECPR). See the ERGP PL I1 (22) 21 press release | ERGP Report Analysis of Article 6 of the Regulation (EU) 2018/644 (Cross Border) (ERGP PL I (22) 13) |
| 26 November 2021 | The European Regulators Group for Postal Services (ERGP) held its 21th Plenary meeting in hybrid format, under the chairmanship of Dr. Spyros Pantelis, Vice-Chair of Hellenic Telecommunications and Post Commission (EETT), supported by the Vice-Chairs Prof. Dr. Mariano Bacigalupo, Member of the Board of Directors of the Spanish Comisión Nacional de los Mercados y la Competencia (CNMC) and Mr. João Cadete de Matos, Chairman of Autoridade Nacional de Comunicações (ANACOM). See the ERGP PL II (21) 45 press release | Work Programme for 2022 [ERGP PL I (21) 7] Report online platforms ERGP (21) 23 ERGP Report on Green Deal impact on postal sector ERGP (21) 27 Report on the Cross Border Regulation implementation ERGP PL II (21) 20 ERGP (21) 10 Report on the contractual situation of consumers ERGP (21) 10a Report on the public consultation of contractual situation of consumers ERGP (21) 24 ERGP report on quality of service consumer protection and complaint handling 2020 ERGP PL II (21) 25 report on core indicators 2020 for monitoring the European postal market |
| 6 July 2021 | The European Regulators Group for Postal Services (ERGP) held an open virtual workshop on the ERGP work programme for 2022 and on the relationship between the postal sector and the European Green Deal. Over 150 experts and stakeholders from the European postal market participated. | ERGP draft work programme 2022 - proposed topics and deliverables Common EU framework for greenhouse gas emissions accounting in transport and logistics ERGP workshop presentation - budbee |
| 25 June 2021 | The European Regulators Group for Postal Services (ERGP) held its first Plenary meeting of 2021 in virtual format, under the chairmanship of Dr. Spyros Pantelis, Vice-Chair of Hellenic Telecommunications and Post Commission (EETT), supported by the Vice-Chairs Prof. Dr. Mariano Bacigalupo, Member of the Board of Directors of the Spanish Comisión Nacional de los Mercados y la Competencia (CNMC) and Mr. João Cadete de Matos, Chairman of Autoridade Nacional de Comunicações (ANACOM). See the ERGP PL I (21)10 press release. | |
| 27 November 2020 | The ERGP held its 19th Plenary meeting online, under the chairmanship of Dr Spyros Pantelis, Vice-Chair of the Hellenic Telecommunications and Post Commission (EETT), supported by the Vice-Chair Mr João Cadete de Matos, Chairman of Autoridade Nacional de Comunicações (ANACOM). For more information on the plenary meeting see the ERGP PL II (20) 40 press release. | Report on postal definitions - ERGP PL II (20) 7 ERGP report on regulatory tools - ERGP PL II (20) 25 Report on the evaluation of cross-border parcel delivery services - ERGP PL II (20) 24 Work programme 2021 - ERGP PL II (20) 6 Report on the consequences of Covid-19 on the postal sector - ERGP II (20) 26 ERGP report on interconnection models and access to international postal networks - ERGP PL II (20) 28 Report on quality of service, consumer protection and complaint handling - ERGP PL II (20) 22 Report on key consumer issues - ERGP PL II (20) 8 Report on the outcome of the public consultation on the draft ERGP report on key consumer issues Report on postal core indicators - ERGP PL II (20) 23 |
| 25 June 2020 | The ERGP held its 18th Plenary meeting online, under the chairmanship of Dr Spyros Pantelis, Vice-Chair of the Hellenic Telecommunications and Post Commission (EETT), supported by the Vice-Chair Mr João Cadete de Matos, Chairman of Autoridade Nacional de Comunicações (ANACOM). For more information on the plenary meeting see the ERGP PL I (20) 15 press release. | Paper on the Digital Services Act public consultation - ERGP (20) 16 ERGP response to the public consultation on the evaluation of the Postal Services Directive - ERGP PL (20) 27
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| 29 November 2019 | The ERGP held its 17th Plenary meeting in The Hague – The Netherlands, under the chairmanship of Mr João Cadete de Matos, chairman of ANACOM (Autoridade Nacional de Comunicações). For more information on the plenary meeting see the ERGP PL II (19) 49 press release (PDF, 673 KB) | Report on the quality of service, consumer protection and complaint handling 2018: An analysis of trends - ERGP PL II (19) 35 (PDF, 1MB) Report on cross-subsidisation practices - ERGP PL II (19) 40 (PDF, 1MB) Report on core indicators - ERGP PL II (19) 37 (PDF, 4 MB) ERGP Work Programme 2020 - ERGP II (19) 11 WP2020 (PDF, 612 KB) Report on public consultation on ERGP Work Programme 2020 - ERGP II (19) 27 (PDF, 382, KB) Report public consultation on the Draft ERGP MTS 2020-2022 ERGP PL II (19) 26 (PDF, 129 KB) Medium Term Strategy 2020-2022 ERGP PL II (19) 7 (PDF, 269 KB) |
| 28 June 2019 | The ERGP held its 16th Plenary meeting in São Miguel – Azores, under the chairmanship of Mr João Cadete de Matos, chairman of ANACOM, supported by the vice-chairs, Mr Jack Hamande (BIPT/IBPT) and Mr Spyros Pantelis (EETT). For more info on the plenary meeting see 2 press releases: ERGP PL I (19)17 Press release Plenary I Portugal (PDF, 463 KB) and ERGP PLI (19)18 Press release Opinion on Future Regulation (PDF, 539 KB). | ERGP Report on the development of postal networks - ERGP PL I (19)10 (PDF, 1 MB) Opinion on the review of the regulatory framework - ERGP PL I (19)12 (PDF, 818 KB) |
| 29 November 2018 | On 29 November, the ERGP Held its 15th Plenary meeting in Belgrade under the chairmanship of Mr Jack Hamande, Member of the Council of the Belgian Institute for Communication and Post (BIPT/IBPT). For more info on the plenary meeting, see the press release. See also the presentation, Assessment of EU parcel delivery markets from the ERGP open workshop in Belgrade on 28 November 2018. | Report on allocation of delivery costs - ERGP (18) 42 ERGP work programme 2019 [ERGP PL (18) 46] Report on the public consultation on the ERGP work programme 2019 [ERGP PL (18) 47] ERGP Report on the quality of service, consumer protection and complaint handling 2017 - an analysis of trends [ERGP (18) 44] Flash of the ERGP Report on quality of service, consumer protection and complaint handling - an analysis of trends [ERGP (18) 44b] ERGP Report on core indicators for Monitoring the European Postal Market (2018) [ERGP (18) 45] Flash of the ERGP Report on core indicators for monitoring the European Postal Market [ERGP (18) 45b] |
| 29 June 2018 | On 29 June, the ERGP Held its 14th Plenary meeting in Oslo under the chairmanship of Mr. Jack Hamande, Member of the Council of the Belgian Institute for Communication and Post (BIPT/IBPT). For more info on the plenary meeting, see the press release. | ERGP PL (18) 27 (839 KB) |
| 30 November 2017 | On 30 November 2017 the ERGP held its 13th Plenary meeting in Bonn under the chairmanship of Prof. Angelo Marcello Cardani, President of the Autorità per le Garanzie nelle Comunicazioni (AGCOM) of Italy. For more info on the plenary meeting see the press release. | ERGP PL (17) 47 (5 MB), ERGP PL (17) 44 (1 MB), ERGP PL (17) 38 (1 MB), ERGP PL (17) 36b (494 kB), ERGP PL (17) 36 (3 MB), ERGP PL (17) 35b (443 kB), ERGP PL (17) 35 (2 MB), ERGP PL (17) 34 (742 kB), ERGP PL (17) 13 (482 kB) |
| 23 June 2017 | On 23 June 2017 the ERGP held its 12th Plenary meeting in Budapest under the chairmanship of Prof. Angelo Marcello Cardani, President of the Autorità per le Garanzie nelle Comunicazioni (AGCOM) of Italy. For more info on the plenary meeting see the press release.
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| 25 November 2016 | On 25 November 2016 the ERGP held its 11th plenary meeting in Naples under the chairmanship of Veselin Bozhkov, Chairman of the Communications Regulation Commission (CRC) of Bulgaria. For more info on the plenary meeting see the press release. | ERGP (16) 16 (480 kB); ERGP (16) 35 (1 MB); ERGP (16) 36 (1 MB); ERGP (16) 37 (2 MB); ERGP (16) 38 (3 MB); ERGP (16) 41 (934 kB); ERGP (16) 45 (403 kB); ERGP (16) 46 (754 kB); |
| 1 July 2016 | On 1 July the ERGP held its 10th plenary meeting in Bulgaria, under the chairmanship of Veselin Bozhkov, Chairman of the Communications Regulation Commission (CRC). The Plenary meeting was preceded by an open Stakeholder Workshop. For more info on the plenary meeting and the workshop see the press release (158 kB) Wrap-up (3 MB) from stakeholder workshop on the European Regulators Group for Postal Services (ERGP) mid-term strategy | |
| 3 December 2015 | ERGP held its 9th plenary meeting on 03 December 2015 in Brussels, under the chairmanship of Feliksas Dobrovolskis, Director General of the Lithuanian Communications Regulatory Authority (RRT). For more info on the plenary meeting see the press release (454 kB). | ERGP (15) 26 (1 MB); ERGP (15) 27 (1 MB) - Annex (44 kB); ERGP PL (15) 28 (744 kB); ERGP (15) 33 (277 kB); ERGP PL (15) 34 (578 kB) |
| 2 July 2015 | ERGP held its 8th plenary meeting on 2 July 2015 in Vilnius, under the chairmanship of Feliksas Dobrovolskis, Director General of the Lithuanian Communications Regulatory Authority (RRT). For more info on the plenary meeting see the summary of discussions and decisions (160 kB).
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| 20 November 2014 | ERGP held its 7th plenary meeting on 20 November 2014 in Bucharest, under the chairmanship of Catalin Marinescu, Chairman of the Romanian regulatory authority (ANCOM). For more info on the plenary meeting see the press release (423 kB). | |
| 25 June 2014 | ERGP held its 6th plenary meeting on 25 June 2014 in Lisbon, under the chairmanship of Catalin Marinescu, Chairman of the Romanian regulatory authority (ANCOM). For more info on the plenary meeting see the press release (315 kB). | |
| 21 November 2013 | ERGP held its 5th plenary meeting on 21 November 2013 in Luxembourg, under the Chairmanship of Jack Hamande, Chairman of BIPT. For more info on the plenary meeting see the press release (39 kB).
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| 27 June 2013 | ERGP held its 4th plenary meeting on 27 June 2013 in Rome, under the Chairmanship of Catalin Marinescu, President of ANCOM. For more info on the plenary meeting see the press release (113 kB). | ERGP (12) 28 Rev 1 (540 kB); ERGP (12) 29 (1 MB); ERGP (12) 33 (822 kB) |
| 22 November 2012 | ERGP held its 3rd plenary meeting on 22 November 2012 (59 kB) in Stockholm, under the chairmanship of Göran Marby Director General of PTS. For more info on the plenary meeting see the press release (14 kB).
| ERGP (12) 30 (889 kB); ERGP (12) 31 (446 kB); ERGP (12) 32 (280 kB); ERGP (12) 36) (541 kB) |
| 24 November 2011 | ERGP held its 2nd plenary meeting on 24 November 2011 in Paris (60 kB), under the chairmanship of Joëlle Toledano, ARCEP Executive board member. For more info on the plenary meeting see the press release (113 kB). | ERGP (11) 16 Rev. 1 (268 kB) ERGP (11) 17 Rev. 1 (1 MB) |
| 1 December 2010 | The European Regulators Group for Post (ERGP) held its 1st meeting on 1 December 2010 following its establishment on 10 August 2010 by the European Commission. | Rules of Procedure (37 kB) Work Programme for 2011–2012 (36 kB) |
2024
2023
- Press release on the 25th ERGP Plenary Meeting
- Open workshop on users’ awareness of environmental sustainability
- ERGP PL II (23) ERGP Work Programme 2024 final
- ERGP PL II (23) 6 Report on the powers of the NRAs
- ERGP PL II (23) 8 Report on the effects of the modernisation-adaptation of the Universal Service Version
- ERGP PL II (23) 12 ERGP report on practices for environmental sustainability in the postal sector
- ERGP PL II (23) 9 ERGP report on quality of service consumer protection and complaint handling
- ERGP PLI (23) 13 Report on the application of the Cross-Border Parcel Regulation
- ERGP PLI (23) 7 Report on the future needs of the USO
- ERGP PL I (23) 11 Report on exploring the sustainability of the USO
2022
- Press release on the 3rd ERGP stakeholders forum, 30 September 2022
- ERGP report analysis of article 6 of Regulation (EU) 2018/644 (cross border)
- Press release on ERGP 22nd plenary meeting ERGP PL I (22)
- ERGP PL II (22) 7 ERGP Medium-Term Strategy 2023-2025
- ERGP PL II (22) 8 Follow-up Report online platforms
- ERGP PL II (22) 26 Report on the public consultation pf MTG 2023-2025 after PL II
- ERGP PL II (22) 6 Work Programme 2023
- ERGP PL II (22) ERGP Report on environmental sustainability in the postal sector
- ERGP PL II (22) ERGP report Access_ecommerce
- ERGP PL II (22) 12 ERGP report on core indicators 2021 for monitoring the European postal market
- ERGP PL II (22) 10 ERGP report on quality of service consumer protection and complaint handling
2021
- Report online platforms ERGP (21) 23
- ERGP report on harmonised measures related to standardized cross border delivery services ERGP (21) 26
- ERGP Report on Green Deal impact on postal sector ERGP (21) 27
- Report on the cross border regulation implementation ERGP PL II (21) 20
- Work programme for 2022 [ERGP PL I (21) 7]
- Press release on ERGP 20th plenary meeting ERGP PL I (21) 10
- ERGP input on a possible reduction of the percentage of the pre-assessment filter mechanism
- ERGP (21) 10 Report on the contractual situation of consumers
- ERGP (21) 10a Report on the public consultation of contractual situation of consumers
- ERGP (21) 24 ERGP report on quality of service consumer protection and complaint handling 2020
- ERGP PL II (21) 25 report on core indicators 2020 for monitoring the European postal market
2020
- Report on postal core indicators - ERGP PL II (20) 23
- Report on quality of service, consumer protection and complaint handling - ERGP PL II (20) 22
- Report on key consumer issues - ERGP PL II (20) 8
- Report on the outcome of the public consultation on the draft ERGP report on key consumer issues
- ERGP report on interconnection models and access to international postal networks - ERGP PL II (20) 28
- ERGP report on regulatory tools - ERGP PL II (20) 25
- Report on the evaluation of cross-border parcel delivery services - ERGP PL II (20) 24
- Work programme 2021 - ERGP PL II (20) 6
- Report on the consequences of Covid-19 on the postal sector - ERGP II (20) 26
- Report on postal definitions - ERGP PL II (20) 7
- Press release on ERGP 19th Plenary meeting ERGP PL II (20) 40
- ERGP response to the public consultation on the evaluation of the Postal Services Directive
- Press release: ERGP response to the Digital Services Act (DSA) public consultation
- Paper on the Digital Services Act public consultation - ERGP (20) 16
- Press release on the ERGP 18th Plenary meeting - ERGP PL I (20) 15
- Measures adopted by postal services as a consequence of the Covid-19 outbreak - updated 20 June 2020 (PDF, 812 KB)
2019
- Report on the quality of service, consumer protection and complaint handling 2018: An analysis of trends - ERGP PL II (19) 35 (PDF, 1MB)
- Report on cross-subsidisation practices - ERGP PL II (19) 40 (PDF, 1MB)
- Report on core indicators - ERGP PL II (19) 37 (PDF, 4 MB)
- ERGP Work Programme 2020 - ERGP II (19) 11 WP2020 (PDF, 612 KB)
- Report on public consultation on ERGP Work Programme 2020 - ERGP II (19) 27 (PDF, 382, KB)
- Medium Term Strategy 2020-2022 ERGP PL II (19) 7 (PDF, 269 KB)
- Press release on the 2nd ERGP stakeholders forum, 18 September 2019
- ERGP report on the development of postal networks - ERGP PL I (19)10 (PDF, 1 MB)
- Opinion on the review of the regulatory framework - ERGP PL I (19)12 (PDF, 818 KB)
- ERGP report on developments in the postal sector and implications for regulation - ERGP (18) 49
2018
- ERGP report on the quality of service, consumer protection and complaint handling 2017 - an analysis of trends [ERGP (18) 44]
- Flash of the ERGP report on quality of service, consumer protection and complaint handling - an analysis of trends [ERGP (18) 44b]
- ERGP report on core indicators for Monitoring the European Postal Market (2018) [ERGP (18) 45]
- Flash of the ERGP report on core indicators for monitoring the European Postal Market [ERGP (18) 45b]
- Report on the public consultation on the ERGP work programme 2019 [ERGP PL (18) 47]
- ERGP work programme 2019 [ERGP PL (18) 46]
- Report on allocation of delivery costs [ERGP PL (18) 42]
- ERGP input for the Commission’s Guidance related to the Article 6 Assessment of cross-border single-piece parcel tariffs [ERGP (18) 36]
- Press release on the first ERGP stakeholder forum in Brussels, 20 September 2018
- ERGP report on the application of the principles of transparency, non-discrimination and proportionality [ERGP PL (18) 27]
- ERGP report on the boundaries around postal services in order to ensure NRAs clarity in the performance of their tasks [ERGP (17) 37a]
- Report on costing access (PDF, 5 MB) [ERGP PL (17) 47]
- Press release: ERGP key priorities 2018 (576 kB)
2017
- ERGP PL (17) 44 (1 MB) Draft report on assessment of the possible changes of the USO scope in the light of market development and their impact on US sustainability
- ERGP PL (17) 38 (1 MB) Report on recommendations and best practices in regulation for access to the postal network of the incumbent operator (in terms of competition, prices and quality of service)
- ERGP PL (17) 36b (494 kB) flash report on core indicators
- ERGP PL (17) 36 (3 MB) ERGP report on the core indicators
- ERGP PL (17) 35b (443 kB) Flash report on QoS, consumer protection and complaint handling
- ERGP PL (17) 35 (2 MB) Report on QoS, consumer protection and complaint handling
- ERGP PL (17) 34 (742 kB) Report on common set of criteria to increase comparability of different NRA’s studies on postal users´ needs in the future
- ERGP PL (17) 13 (482 kB) ERGP Work programme 2018 - version after public consultation
- ERGP (16) 33 (607 kB) ERGP Work Programme for 2017
2016
- ERGP (16) 46 (754 kB) Flash of the ERGP Report on core indicators for monitoring the European postal market
- ERGP (16) 45 (403 kB) Flash of the ERGP Report on the quality of service, consumer protection and complaint handling – an analysis of trends
- ERGP (16) 41 (934 kB) ERGP Report end-to-end competition and access regulation
- ERGP (16) 38 (3 MB) ERGP Report on core indicators for monitoring the European postal market
- ERGP (16) 37 (2 MB) ERGP Report on the quality of service, consumer protection and complaint handling – an analysis of trends
- ERGP (16) 36 (1 MB) ERGP Report on Universal Services in light of changing postal end users´ needs
- ERGP (16) 35 (1 MB) ERGP Comparative Working Methods for Considering Efficiency of Postal Operators
- ERGP (16) 16 (480 kB) ERGP Medium Term Strategy 2017-2019 (Final revised version)
- ERGP PL (16 )40 ERGP technical input paper on the European Commission Proposal for a Regulation of the European Parliament and the Council on cross-border parcel delivery services
- ERGP Press release (38 kB) on the publication of a European Commission proposal for a Regulation on cross-border parcel delivery services
- ERGP PL (15) 29 (426 kB) ERGP report on the possible impact of Article 12 application after ECJ C-340/13 - Annex 1 (1 MB) - Annex 2 (625 kB)
2015
- ERGP PL (15) 34 (578 kB) Flash of the ERGP report on core indicators for monitoring the European postal market
- ERGP (15) 33 (277 kB) Flash of the ERGP Report on the quality of service, consumer protection and complaint handling
- ERGP PL(15) 32 - Joint Opinion of the Body of European Regulators for Electronic Communications (BEREC) and the European Regulators Group for Postal Services (ERGP) - Price transparency and regulatory oversight of cross-border parcels delivery, taking into account possible regulatory insights from the electronic communications sector (842 kB) - Accompanying letter to A. Ansip (752 kB) - Press release - Bor(15)224 (606 kB)
- ERGP PL (15) 28 (744 kB) – Report legal regimes - e-commerce delivery
- ERGP (15) 27 (1 MB) – Report on core indicators - Annex-15-27-report on core market indicators (44 kB)
- ERGP (15) 26 (1 MB) – Report on QoS, consumer protection and complaint handling
- ERGP PL(15) 14 (814 kB) - ERGP Report on the outcome of the public consultation on the evolution of the Universal Service Obligation
- ERGP (14) 27 (472 kB) - ERGP Work Programme for 2015
2014
- ERGP (13) 32 Rev. 1 (632 kB) - ERGP Report on best practices in the field of consumer protection, quality of service and complaint handling
- ERGP (14) 22 (2 MB) - ERGP Report on tariff regulation in the context of volume decline
- ERGP (14) 23 (2 MB) - ERGP report on the benchmarking of the universal service tariffs
- ERGP (14) 24 (1 MB) - ERGP Report on the quality of service, complaint handling and consumer protection 2013 – an analysis of trends
- ERGP (14) 25 (1 MB) - ERGP Report on the implementation of the 2012 ERGP report on indicators for monitoring the postal market
- ERGP (14) 26 (1 MB) - ERGP Opinion on a better understanding of European cross-border e-commerce parcels delivery market(s) and the functioning of competition
- ERGP (14) 20 (238 kB) - ERGP activities report 2011-2013
- ERGP (14) 15 (1 MB) - ERGP Report on experiences of the challenges when implementing a methodology for the net cost calculation based on a reference scenario
- ERGP (13) 38 Rev. 1 (968 kB) - ERGP Report on end-to-end competition and access in European postal markets
ERGP (13) 33 Rev. 1 (1 MB) - ERGP Report on indicators on the postal market - ERGP (13) 39 (133 kB) – ERGP Work Programme for 2014
2013
- ERGP (13) 31 (575 kB) – ERGP Report 2013 on the quality of service and end-user satisfaction
- ERGP (12) 37 (70 kB) – ERGP Work Programme 2013
- ERGP (13) 28 (694 kB) – ERGP Report on specific cost allocation issues
- ERGP (13) 37 (745 kB) – ERGP opinion on cross-border parcel delivery
2012
- ERGP (12) 28 Rev 1 (540 kB) – ERGP Common Position on cost allocation rules
- ERGP (12) 29 (1 MB) – ERGP Report on net costs of USO – VAT exemption as a benefit or a burden
- ERGP (12) 30 (889 kB) – ERGP Report on the quality of service and end-user satisfaction
- ERGP (12) 31 (446 kB) – ERGP Report on the assessment of complaints handling procedures and consumer protection
- ERGP (12) 32 (280 kB) – ERGP Report on indicators for postal market
- ERGP (12) 33 (822 kB) – ERGP Report on market data on indicators
- ERGP (12) 36 (541 kB) – ERGP Report on “access” to the postal network and elements of postal infrastructure
2011
- ERGP (11) 16 Rev. 1 (261 kB) – ERGP Report on common cost allocation
- ERGP (11) 17 Rev. 1 (2 MB) – ERGP Report on net cost calculation and evaluation of a reference scenario
- ERGP (11) 19 (434 kB) – ERGP Report on the quality of service and end-user satisfaction
- ERGP (11) 20 (398 kB) – ERGP Report on indicators for postal market
- ERGP (11) 23 (70 kB) – ERGP Work Programme 2012
2021
- ERGP PL II (21) 7 Work Programme 2022 this consultation ran from 2 July to 1 October 2021. ERGP received following contributions:
- ERGP PL II (21) 10 Report on the contractual situation of consumers of postal services this consultation ran from 2 July to 12 September 2021. ERGP received following contributions:
2020
- A consultation ran from 6 July to 27 September 2020 on three documents. ERGP received the following contributions
- Amazon on postal definitions
- Ecommerce Europe on Work Programme 2021/postal definitions/key consumer issues
- Le Groupe La Poste on Work Programme 2021
- PostEurop on Work Programme 2021
- PostEurop on key consumer issues
- PostEurop on postal definitions
- RTR on key consumer issues
- Norwegian Media Businesses' Association on postal definitions
- Tico Mail Works on Work Programme 2021/postal definitions/key consumer issues
- Call for input regarding the ERGP Work Programme 2021 - the call ran from 17 February to 17 March 2020. ERGP received the following contributions
2019
- ERGP PL I (19) 7 Medium Term Strategy 2020-2022 (PDF, 690 KB) – this consultation ran from 5 July - 20 September 2019 and ERGP PL I (19) 11 Work Programme 2020 (PDF, 681 KB) this consultation ran from 5 July - 27 September 2019.
The Report on the public consultation on the draft ERGP Medium Term Strategy 2020-2022 ERGP PL II (19) 26 (129 KB) is available. ERGP received the following contributions: - Call for input regarding ERGP Medium Term Strategy 2020–2022 and ERGP Work Programme 2020 (307 kB) – The call ran from 15 February to 11 March 2019. The report on the call for input on the ERGP Work Programme 2020 (PDF, 382 KB) is available.
2018
- ERGP Report on developments in the postal sector and implications for regulation - ERGP (18) 49
The consultation on the report ran from 12 December 2018 to 24 January 2019. The report on the outcome of the public consultation on the ERGP draft report on future regulation - ERGP (19) 6 is available. ERGP received the following contributions:- ACS SA (PDF, 212 KB)
- An Post (PDF, 204 KB)
- Assopostale Associazione (PDF, 708 KB)
- Belgian Ombudsman for the Postal Sector (PDF, 609 KB)
- Citizens Advice (PDF, 364 KB)
- Confetra - The Italian General Confederation of Transport and Logistic (PDF, 138 KB)
- Ecommerce Europe (PDF, 134 KB)
- Le Groupe La Poste (PDF, 238 KB)
- Nexive SpA (PDF, 163 KB)
- Poste Italiane (PDF, 239 KB)
- PostEurop (PDF, 141 KB)
- Royal Norwegian Ministry of Transport and Communications (PDF, 298 KB)
- The Consumer Council (PDF, 559 KB)
- ERGP Draft Work Programme 2019 - ERGP PL (18) 21
The consultation ran from 4 July to 24 September 2018. ERGP received the following contributions:- DECO (675 kB)
- Fulmine Group (188 kB)
- PostEurop (198 kB)
- Ministry of Economic Affairs and Climate Policy of the Netherlands (595 kB)
- CTT Portugal Post (1000 kB)
- UPS (507 kB)
2017
- ERGP PL (17) 47 Report on Costing Access
The consultation ran from 22 December 2017 to 22 January 2018. ERGP didn't receive any comments or contributions. - ERGP Draft Work Programme 2018 – ERGP (17) 13
The consultation ran from 6 September to 5 October 2017. ERGP received the following contributions:- PostEurop (471 kB)
- Royal Mail (75 kB)
- Emota (713 kB)
2016
- ERGP Draft Work Programme - ERGP (16) 33 (579 kB)
The consultation ran from 5 December 2016 to 5 January 2017. ERGP received the following contributions:- PostEurop (668 kB)
- Royal Mail (136 kB)
- ERGP Medium Term Strategy 2017-2019 - Discussion paper (705 kB)
The consultation period ran from 25 May 2016 until 23 June 2016. ERGP received the following contributions:Request for further contributions to the ERGP Mid-term-strategy (Deadline 18 July 2016)Final revised version (480 kB) of the ERGP Medium Term Strategy 2017-2019- Deutsche Post - DHL (96 kB)
- PostEurop (791 kB)
- Fulmine (Italian operator) (243 kB)
- ConsorzioArel (Association of small Italian postal operators) (444 kB)
- PosteItaliane (699 kB)
- Call document (333 kB)
- Wrap-up (3 MB) from stakeholder workshop on the European Regulators Group for Postal Services (ERGP) mid-term strategy (Pravets, 30/06/2016)
- ERGP Work Programme 2016 – ERGP(15)35 (407 kB)
The consultation period ran from 9 December 2015 to 18 January 2016. ERGP received the following contributions:- Contributions from the Free and Fair Post Initiative (FFPI) on the 2016 Work Programme (212 kB) and on the 2014 Work Programme (278 kB)
- Contributions from CESI on the 2016 Work Programme (47 kB) and on the 2015 Work Programme (129 kB)
2015
- ERGP Work Programme 2015 – ERGP(14)27 (472 kB)
The consultation period ran from 27 November 2014 until 12 January 2015.
2014
- Discussion paper (518 kB) on the implementation of Universal Service in the postal sector and the effects of recent changes in some countries on the scope of the USO. The consultation period ran from 18 September until 14 November 2014. Contributions received during the consultation period.
- ERGP (13) 32 Rev. 1 (724 kB) – ERGP Report on best practices in the field of consumer protection, quality of service and complaint handling. The consultation period ran from 1 July until 29 August 2014.
2013
- ERGP held a public consultation on the draft ERGP 2014 Work Programme.
- ERGP held a public consultation on the Draft ERGP report on specific cost allocation issues (514 kB). Within the period of open consultation, which ran from 19 July 2013 until 30 August 2013. ERGP received 1 contribution: UNI Europa Post & Logistics (53 kB).
2012
- ERGP held a public consultation on the Draft ERGP 2013 Work Programme (275 kB). Within the period of open consultation, which ran from 30 November 2012 until 9 January 2013. ERGP received no contributions.
- ERGP held a public consultation on the Draft ERGP Common Position on cost allocation rules (603 kB). Within the period of open consultation, which ran from 30 November 2012 until 23 January 2013. ERGP received 4 contributions:
- Janton Oy (144 kB)
- Le Groupe de La Poste (100 kB)
- PostEurop (269 kB)
- UNI Europa Post & Logistics (67 kB)
- Summary of responses (116 kB)
- ERGP held a public consultation on the Draft ERGP Report on VAT as a benefit or a burden (1 MB). Within the period of open consultation, which ran from 30 November 2012 until 23 January 2013. ERGP received 5 contributions:
- Bring Citymail Sweden (81 kB)
- Le Groupe de La Poste (100 kB)
- Oy Matkahuolto AB (145 kB)
- 21 Grams AB (68 kB)
- UNI Europa Post & Logistics (46 kB)
- Summary of responses (275 kB)
- ERGP held a public consultation on the Draft ERGP Report on 'access' to the postal network and elements of the postal (582 kB). Within the period of open consultation, which ran from 16 August 2012 until 11 September 2012. ERGP received 7 contributions:
- CWU (347 kB)
- FFPI (271 kB)
- Le Groupe de La Poste (153 kB)
- ÖP (92 kB)
- Post NL (7 kB)
- PUG (472 kB)
- UNI Europa (125 kB)
- Summary of the results (121 kB)
2011
- ERGP held a public consultation on the Draft Work Programme of ERGP for 2012 (70 kB). Within the period of open consulation, which ran from 29 November 2011 until 5 January 2012 ERGP received no contributions.
- ERGP held a public consultation on the Draft ERGP Report on common cost allocation (1 MB). Within the period of open consulation, which ran from 29 November 2011 until 18 January 2012. ERGP received 3 contributions:
- An Post (834 kB)
- Le Groupe de La Poste (91 kB)
- Post NL (14 kB)
- Summary of the results (30 kB)
- ERGP held a public consultation on the Draft ERGP Report on net cost calculation and evaluation of a reference scenario (2 MB). Within the period of open consulation, which ran from 29 November 2011 until 18 January 2012. ERGP received 5 contributions:
- Bring City Mail (94 kB)
- Le Groupe de La Poste (91 kB)
- Post NL (20 kB)
- PTS (239 kB)
- Swiss Economics (316 kB)
- Summary of the results (22 kB)