Skip to main content
Internal Market, Industry, Entrepreneurship and SMEs

Managing and monitoring social media content

What you will learn from this webinar

  1. how to monitor online conversations in real-time, using various tools
  2. how to devise clear guidelines to ensure a consistent approach to your responses and interactions with customers
  3. which steps to take in order to mitigate any fallout from a PR crisis

How this webinar can help your tourism business

Gain an understanding of the importance of responding to clients’ needs in a timely manner – something that has become a necessity in the digital world due to the rapid growth of social media. Furthermore, discover how to use customer feedback services to deliver high levels of client satisfaction in a cost-efficient manner, helping your business gain an advantage over competitors.